Faustian Rants

ITIL Cool Aid

Posted in Uncategorized by Jim on March 31, 2015

The ITIL Portal pronounces, “The only future for managing IT Services is ITIL”

Really?  I get that somehow a “certification” was developed for this but seriously.  The only future?  I’ve been involved with ITIL like activities for the last two years and I don’t see much in its future.  Sure some software sales for the ServiceNow like companies, and maybe some efficiencies in keeping track of stuff and getting metrics.  But aren’t we making a little much of it? Soon ITIL will be a billion dollar industry on how to save money and be more efficient, customer centric, and data driven.  Yay?


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